Q1: What is the lead time?
A1.It usually takes 15 to 35 days after sample confirmation and receiving your advance payment. The specific delivery time depends on the items and the quantity of your order. If the item was nonstandard, we have to consider extra 10-15 days.
Q2:Can you produce according to the drawings?
A2.We can accept customers'' customization, but we need to communicate with our engineers about the production.
Q3:QCan you supply the product mold or other related accessorie
A3.We can on behalf of the procurement according to the customer''s drawings and requirements. After the product mold and accessories are installed and debugged in the machine, it will be sent to you shipped with the machine.
Q4. How to solve the quality of after-sales?
A4.We have a professional after-sales service team to solve your problem at the first time. For product quality problems during the warranty period (non-human damage), we will be maintenance or replacement for you unconditionally. For man-made damage, we only be charged for the maintenance costs.
Q5.Do you test all your goods before delivery?
A5.Yes, we have 100% test before delivery. We have QC team comply with TQM, each step is in compliance to the standards.
Q6.What is your terms of delivery?
A6.We accept FOB, CIF, DDU, DDP etc. You can choose the one which is the most convenient or cost-effective for you.
Q7.What is your term of payment?
A7.Usually, we accept T/T, irrevocable L/C at sight. For regular orders, we prefer 30% in advance, 70% against the copy of B/L. For long term business relations, we have more advantage terms for payment.
Q8.Do you accept the factory inspection?
A8.Yes, we are very happy to accept customers to visit. We are a manufacture with a very rich R & D and production experience for many years.